Shipped: AI Reply Tone Rewriter.
Not a general Grammarly-style tone slider. Presets map to real support scenarios — formal / casual / empathetic / firm-but-fair — and the prompt is tuned for support-reply text shape, not blog paragraphs. English only for now; would rather say that plainly than overclaim multi-language support that hasn’t been verified.
Example: a blunt draft — “That’s not covered under our policy, you’ll need to pay for the replacement yourself.” — rewritten in Empathetic acknowledges the customer’s frustration first, keeps the same policy fact, frames the next step collaboratively. Same information, different outcome. That’s the actual mechanism support teams use tone rewriting for: de-escalation without changing the substance of the policy.
If you run support for an Agentix deployment, this is the closest tool in the matrix to your workflow.
